How to solve Kyocera copier "Non-Genuine Toner Cartridge" / "Unknown Brand Toner Cartridge (PCM)"

How to solve Kyocera copier prompts "Non-Genuine Toner Cartridge" / "Unknown Brand Toner Cartridge (PCM)"

Cause Analysis

The above errors are usually caused by incorrect installation of the chip installed in the machine.

1. The toner chip is not installed in place

2. Poor contact between the toner chip and the machine

3. Damage to the metal contact surface of the toner chip

4. Mismatch between the toner chip model/version and the machine in use

5. Installation of two toner chips of the same color in the machine

Solutions

It is recommended that customers reinstall the toner chip and toner cartridge, or perform a swap test with the old toner chip to troubleshoot the problem.